Urban Barn Barrie

Always have an amazing experience shopping at this store! The managers at this location that I dealt with, both Ally and Kyla were extremely helpful and professional. The prices at Urban Barn are always a little high to me but in the end totally worth it for the higher quality products and amazing service that I receive. Always 5/5 stars!

We purchased an oversized couch, 4 chairs and some tables, all amazing quality. Due to delays in our home reno’s we were unable to open and examine the goods for more than a month after they were delivered. Upon doing so we discovered the wrong couch config had been ordered (chaise on wrong side). They agreed to replace the unit without hesitation and even offered white glove service to install new and remove old. Best of all this happened within one week of notifying them. Thank you Erin for your amazing customer service. HIGHLY RECOMMEND!!

Barbara was amazing from the time I walked in the store. Helpful knowledgeable sincere and walked the store with me piecing everything together for my new home. Store is beautifully maintained and clean, and all the staff super friendly. Great selections to choose from and great prices - highly recommend the Barrie store. - thanks Barbara, Ally and the UB Barrie team

I'll start by saying that I LOVE the store and the products, but the shopping process and using their website is such a pain that it completely turns me off from going there more often. Last night I had 6 items picked out online (great deals) and they were in my shopping cart. The total was ready with tax, it made me fill in the shipping info and credit card. On the last step "pay now" it suddenly marked 5/6 items as unavailable. Out of everything I picked 1 candle was left. So I wasted half an hour shopping and getting ready to check out only to buy nothing at all. Why do this to your customers?! In store shopping is also bizarre. They often only have one display item which they won't sell to you. They make you pay upfront and wait up to 4 months to receive it (not just furniture, small decor items as well). When you do buy something there is a long procedure they go through with every customer taking their address and email while others are waiting. They appear to have almost no stock online or at the store. So again, the products are lovely and it's my favourite decor store, but they need to do something about their shopping process. At the very least please stamp unavailable online items as "out of stock" so that the customer isn't checking out with an empty shopping cart.